Placing an order
Yes! If you live in the UK or Europe, check out our Delivery and Returns page for delivery charges. If you live outside of Europe, we'll ship your order to you with Fedex. If you'd like us to ship to you internationally, drop us an email at email@example.com with:
- What you'd like to order
- Your delivery address
- Your contact number
When you order a Frontier Stove, you’ll get the stove, detachable ash-catcher and five sections of flue which all pack down inside the body of the stove. When you order a Traveller or Fintan Stove, you’ll get the stove attached to base plate (with removable D-section) plus the warming plate. Flues are not included in the basic package, as the amount of flue varies person to person, so you’ll need to order these separately. The Horizon Stove comes as a single unit, so you’ll get a Horizon Stove ready to go straight out of the box.
For a tent, we’d recommend at least the stove, a tent flashing kit and a spark arrestor. For a shed, van or tiny house we’d recommend the stove, shed flashing kit and a spark arrestor or cowl. A heat mat is a good option to protect your groundsheet; it’s made of reinforced heatproof rubberized canvas and will withstand anything hot being dropped on it when you open the door. A carbon monoxide alarm is also a good idea to give you extra peace of mind. A small portable fire extinguisher can also be a good idea. If you’re opting for the Frontier Stove, the carry bag is super handy: its designed to perfectly fit the Frontier Stove with a handy pocket on the front and an adjustable strap. Check out our bundles to get a good deal on the accessories!
If for some reason the website will not let you order then send us an email at firstname.lastname@example.org or give us a ring on 01872870839 and we will either resolve the issue or place the order with you over the phone.
Often this does mean that the product is out of stock but occasionally it will just be a website error. If you are having trouble ordering an item please contact us and we’ll either fix the issue right away or let you know when the product will be back in stock.
UK ORDERS If what you are ordering is in stock then the stove should arrive with you within 2 -3 days. Please bear in mind although often stoves will be dispatched and arrive with you the next day we do NOT guarantee next day delivery. EUROPE ORDERS Delivery time from dispatch to Europe is usually 2 – 5 days. NON EU ORDERS Delivery times vary for non EU orders but usually you are looking at approximately a week for a single order. Our Traveller stoves can have a lead time of 10-15 days if we are experiencing a high volume of orders. If you have placed an order and want to know when it will be dispatched then send us an email at email@example.com with your order number and we’ll get back to you as soon as we can. You will be informed by email when your stove is dispatched and the stove should be with you the following day.
If there is a specific day you would like your stove to be delivered then contact us and we will do our best to help (please bear in mind that we cannot guarantee a specific day). Our courier will text/email you on the day of delivery with an hour’s window in which the stove will be delivered. We have no control over the time of day in which the stove is delivered. Our courier delivers Monday – Friday. If you would like the stove delivered on a weekend then you will have to contact us and pay the extra shipping costs this will incur. If you are not in when your stove is delivered then it will be returned to your nearest depot to be redelivered or collected by yourself. Our courier will inform you that this is what has happened.
If you are in the UK as long as the items have not been dispatched yet please contact us with your original order number. So long as the total of both orders is over £100 we should be able to combine the two so you’re not charged again. If you are in Europe or elsewhere in the world please contact us on 01872870839 as the order may require an extra box or increase the weight which will could affect the price of shipping.
If the price of the two products you are swapping are the same then we can swap this for you and we will just need you to pay the cost of shipping both ways. If the price of the product you are swapping is more than the item you purchased then you will need to pay the shipping costs and the difference in price. If the price of the product you are swapping is less than the item you purchased then we will credit you for the difference or offer a discount/ free shipping.
If you have received a faulty or damaged product please contact us with your order number and photos of the fault. If something has gone wrong we will always do our very best to get it sorted for you straight away.
We don’t sell anything other than straight flue sections for the Frontier as the flue is only 60mm and using angled or other flue section can compromise the draw. However if you do wish to get an angled flue for the Frontier you should be able to purchase this from other stove manufacturers. Drop us an email at firstname.lastname@example.org if you have any trouble finding any and we’ll do our best to help. We have side exit flue kits available for the Frontier Plus, Traveller and Fintan on the website. These are made to suit the most popular set ups for ease of ordering. However, if you require a different set up then send us an email at email@example.com and we can help and advice you on the set up that works for you.
If you are placing your stove in a tent, shed, yurt or other structure you will need enough flue sections to exit where you have placed the flashing kit. If you measure from the top of the body of the stove to where you have placed your flashing kit this will tell you how much flue sections you will need. You will need enough to cover this measurement and another 10 – 20 cm on top of that. If you find you haven’t ordered enough flue sections you can order flue sections individually. We sell 41cm sections for the Frontier, 31cm sections for the Frontier Plus (these come in two different diameters dependant on whether they are being fitted at the bottom or top of existing flue) and 250mm, 500mm and 1000mm flue sections for the Traveller.
Both the spark arrestor and the cowl protect rain and debris from coming down the flue and into the stove. The cowl has slightly more rain protection and the spark arrestor protects more from any stray embers that may come from the top of the flue. For tents we recommend the spark arrestor as it will stop these stray embers from scorching the canvas of the tent and still protects from rain and debris. If you are placing your stove in a shed or a more sturdy structure you don’t require the protection from stray embers as much and so you can have the added rain protect that the cowl gives. Both work very well and we find it is mostly a matter of preference. We also have a spark arrestor/ cowl available which has the advantages of both.
The water heaters will hopefully be back in stock in summer 2017. If you send us your name and email address to firstname.lastname@example.org we will add you to our list and notify you as soon as those are back in stock.
No. The Frontier flue sections are 60mm and the Traveller sections are 100mm, so they’re not compatible. The Frontier Plus are also incompatible and so you will need to get the appropriate flues for each stove.
The Mojave Red and Metallic Sky Blue Travellers have been discontinued. The Traveller Stove range now includes Satin Black, Honey Glow Brown and limited edition Forest Green. The Fintan stove comes in Satin Black and Honey Glow Brown.
Our Traveller and Fintan Stoves are handmade here on our yard in Cornwall by the lovely Nick. The Frontier and the Frontier Plus are manufactured in China. The stoves were designed to be sent out as aid and this keeps costs down so we can continue to do so. We work with one factory; we have a great working relationship with them and are happy in the knowledge that their standards for workers are well up to standard.
Absolutely, we always welcome people visiting the office. Our address can be found in the contact information and we are open Monday to Friday, 9am – 5pm. It’s always best if you give us a call in advance so we know to expect you. Our number is 01872870839. Our office can sometimes be quite difficult to find so give us a call if you get lost!
All of our stoves come with a 1 year warranty which entitles you to a refund or return on your stove.
This will depend on how hot your burn is. Roughly you will need a few logs per hour, and a couple of handfuls of kindling to get you started. You can use firelighters to get the fire started, or just scrunched up paper or dry grass.
Roughly every 45 minutes to two hours, again depending on how hot you are burning the stove, and how much air you are letting into the firebox (more air means a hotter burn and more fuel used).
The Frontier Stove, Frontier Plus and Traveller Stove are just designed to burn wood, so we recommend only using seasoned dry timber. Burning coal in the Frontier Stove can cause it to warp. Using unseasoned or chemically-treated timber can cause buildup in the flue resulting in problems with smoke. A great type of fuel is compressed wood logs (make sure they are good quality, made from untreated wood offcuts). This type of fuel is very cheap, easy to get hold of and burns very cleanly. The Horizon Stove will burn kindling, twigs, sticks or driftwood: anything you can find! Use scrunched-up paper or dry grass to get the flame going, and drop a lit match down the top to ignite. Once the fire is going gently feed kindling in through the side opening. You can also drop fuel in from the top; this can help you achieve more heat when cooking as the fire is nearer to your pan. The Fintan Stoves are multi-fuel stoves, so you can burn timber, coal, anthracite or compressed wood logs. If you’re using coal or the bottom air vent (Fintan) to allow airflow from underneath the coal. We use eco logs or “barbies” in our stove here in our office. We find they work incredibly well with our stoves and are a great alternative if you don’t have an easy access to wood.
With practise you can learn to control the temperature with the amount and type of fuel you put in the stove and by how much air you let into the stove through air intake vents, latches on the door or the flue damper for the Frontier.
The Frontier, Frontier Plus, Traveller and Fintan Stoves are perfectly safe to use in tents: we have years of experience in this field and with some basic safety precautions you will never need to worry. Using a heat mat will delineate a safe area around the stove, which is useful if you’ve got children in the tent. The stoves will be installed in your tent with a heatproof silicone collar, which will hold the flue steady and protect the canvas from the hot flue. See ‘Safety’ section for extra safety precautions.
The stoves are only suitable for use in canvas tents or polycotton tipi tents. Nylon and polyester tents do not hold up to heat well and can even melt. They also tend not to be very sturdy and so don’t hold up the flashing kit well, nor do they withstand cutting (to install the flashing kit) as they can split. If you’re not sure, check with us before you buy!
The heat output of all of the stoves can be found in the specifications on the products or in the stove comparison chart (link). You can work out what heat output you require for the size of your tent or room by entering the dimensions here: http://www.stovesonline.co.uk/calculator.asp
These companies all sell great tents that work very well with our stove: • Lotus Belle • Bell Tent UK • Canvas Camp • Soulpad • BCT Outdoors
We recommend leaving a distance of 30cm for the Frontier and 60cm for Frontier Plus, Traveller and Fintan from any combustible materials.
We recommend that the flashing kit be fitted at least 80cm away from the top of the Frontier stove and 100cm from the top of the Frontier Plus, Traveller and Fintan Stove.
The Fintan Stove is our ‘at home’ stove and is the only stove that can be installed properly in a home and comply with building regulations. You may need a HETAS approved installer to install your stove for you in your home. If you are putting the stove in a conservatory or summer house there are different regulations; contact us for more information if you’d like to do this. Other buildings and structures such as sheds, yurts, pods and more can have our Traveller or Frontier Plus and these can be set up easily by yourself using our flashing kits. As long as you take the right precautions you can place these stoves in a permanent structure. The Frontier stove however, we do not recommend for a permanent dwelling. The stove is designed for being portable and therefore is not designed to be placed permanently in a structure.
The Horizon Stove is just designed for cooking, so use it outside and not for heating. It’s perfect for bringing with you on camping trips, throwing in the back of the car, or keeping in your camper or caravan ready for an impromptu meal. The Frontier Stove is great for weekend camping trips, fishing, or using outside in the garden. If you’re planning on using the stove every day in your tiny house or yurt, it would be better to go for a Traveller, Frontier Plus or Fintan as the Frontier’s narrower flue can get clogged and does require regular cleaning, which can become tiresome if you’re using it all the time! As the lightest of our tent stoves, it is easily portable, especially with the handy Frontier Stove bag, so you don’t need a car to transport it (although it’s not a backpacking stove; you wouldn’t want to be carrying it on a long trek up a mountain!). The Frontier Plus is a great combination of both portability and suitability for more permanent installations. With the 4” flue it is suitable for everyday use and with the portable features of the Frontier, like the flue being able to be stored inside the stove body, it is still portable. The Traveller Stove is great for camping trips where you’re setting up a base camp – it is quite heavy (20 - 22kg dependant on wings) so best suited for car or campervan camping. With the bigger 4-inch flue, it’s suitable for everyday use. The Fintan Stove is similar to the Traveller in size and appearance, but is slightly larger has been kitted out with the necessary features to comply with building regulations in a permanent dwelling (eg. your living room). The secondary and tertiary air vents give you better control of the airflow and temperature.
The Horizon is ready to go straight out of the box. The Frontier and Frontier Plus take around 5 minutes to set up; all you need to do is unfold the legs, pin them in place, then remove the flue sections from the body of the stove, insert the section with damper into the body, then add the rest of the flue. The Traveller will take only a couple of minutes to set up: just lift it out of its box and fit the D-shaped section of the base plate on to the front. Fit the flues together and you’re ready to go!
Easy. You’ll just need to position your stove where want it, then draw around the inner ring of the flashing kit for a template. Cut out a hole inside the circle you’ve drawn (it’s not hard -just take a deep breath and do it!). Then you bolt the flashing kit on, sandwiching the canvas between the two rings. Push the flue out through the silicone flashing collar and you’re done.
You will need a sharp craft knife to cut the hole in your tent if you are installing a flashing kit in a canvas tent. You will also need a pencil or pen to mark the hole on the canvas.
We don’t recommend that you leave the stove outside for long periods of time, especially in the rain! If it’s under shelter you shouldn’t have any problems.
The stove will rust if left out in the rain, but proper maintenance will keep it looking shiny and new.
We recommend rubbing down the stove with an organic oil, like olive or sunflower oil, especially before storing for long periods of time. The Frontier Stove flue will need regular cleaning out, as the narrow flue can become clogged with sooty deposits, especially if you are burning chemically treated or damp wood. You can use a metal rod or a wire cleaning brush. A care kit with everything you’ll need to maintain your stove is available on our website.
This can happen if you are using the stove at a low temperature where the fire isn’t hot enough to combust the sooty deposits. A good hot burn should get rid of any buildup on the stove glass, you can also try cleaning the inside of the glass with glass cleaner, using newspaper to vigorously rub the glass.
Smoke emitting from the stove can be caused by a number of reasons; most often it’s because the flue has become clogged up. If you think this is the case, wait until the stove has cooled and pull the flue sections apart. If it looks like there’s a lot of buildup, clear it out with a wire brush or metal rod. Occasionally there will be some smoke upon lighting the stove; this is because the flue has not yet had time to heat up and so the draw has not reached optimum strength. Try starting your fire with smaller sticks to let the stove and flue get nice and hot, with a nice bed of ash on the bottom, before you load it up with larger logs. Another tip is to light the fire at the back of the firebox where the flue is as this will get the flue nice and hot and increase the draw. Make sure you are not overloading the stove with fuel; if there is not enough airflow in the firebox the fuel will not be able to burn efficiently and cleanly, and this can lead to smoke building up in the chamber which will billow out when you open the door. Is the stove safe to use around small children? So long as you’re sensible, it’s fine to use the stove with small children or pets around. Never leave them unattended near the stove, and let them know that the stove is very hot and that they shouldn’t touch it. The Frontier Stove heat mat can help to mark out an area that they should stay out of. If you’re still worried, put up a folding fireguard around the stove
We don’t recommend that you leave the stove lit unattended for long periods of time, or that you leave it burning overnight. If you do decide to leave the stove on tick-over (air supply shut down low for a long slow burn) we recommend using a carbon monoxide detector.
We recommend keeping a carbon monoxide alarm near the stove for peace of mind when you’re using the stove inside a tent or shed. It’s also a good idea to keep a working fire extinguisher to hand; you can buy small, portable versions that are perfect for camping.
In between uses…
You can plug the hole in the flashing with the spark arrestor, or a tennis ball for the Frontier Stove! It’s a perfect fit and is nice and light. Some people prefer to sew a canvas flap over the flashing kit, so they can just Velcro it down over the hole in the tent when you’re not using the stove.
It’s a good idea to rub the stove down with an organic oil (anything you’ve got in your kitchen: rapeseed, vegetable or olive oil) before storage and in between uses to prevent rust and keep it looking lovely. Store your stove in a dry area out of the rain.
The chimney pipe that connects to the stove and transports the smoke and fumes away from the fire. The only stove that doesn’t have this flue is the Horizon Stove, as it’s just for outdoor use and not for heating tents or sheds.
The ‘draw’ is the pulling force on the firebox by the flue. To get a good draw, allow your flue to get up to temperature.
An extra safety accessory shaped like a small section of flue that fits on top of the flue. It’s got a rain cap to prevent rain and debris falling down the flue, and a wire mesh cage to catch any stray embers and sparks that may travel up the flue. The spark arrestor is a good option when using the stove in a tent as sparks can scorch the fabric of your tent.
Similar to the spark arrestor, the stainless steel cowl fits on top of the flue and prevents rain and debris from falling down the flue. It offers slightly more rain protection than the spark arrestor.
A clever feature of the Fintan and Frontier Plus Stoves that directs airflow over the glass in the stove door helping to keep it clean.
The flat plate on top of the Frontier, Frontier Plus, Traveller and Fintan Stoves. These plates get very hot when the stove is lit allowing you to cook on top. The Frontier and Frontier Plus have a removable section so you can cook directly on the flames, while the Traveller and Fintan top plates lift up to expose the flames.
In addition to the top plate, the Traveller and Fintan also have removable warming plates at either side of the top plate to allow you to cook with more than one pan.
The Traveller and Fintan Stoves comes with a plate for the stoves to stand on. This reduces the heat impact on the flooring as well as protecting from any falling ash and making the stoves more stable on the ground.