We do our very best to ship orders received before 12pm the same day.
If an item you are looking for is out of stock the website should make this clear. If an item is unavailable after an order has been placed, we will notify you as soon as possible and do our best to get it out to you as quickly as we can.
We will never send you a substitute item without discussing it with you.
You will receive an email when your order has been dispatched and this will give you your expected delivery date. Please bear in mind we can never guarantee a 24-hour delivery owing to circumstances out of our control, like bad weather, courier breakdowns or spontaneous combustion.
Delivery to the UK mainland is £10.
If you spend over £100 delivery to the mainland UK is free.
For deliveries outside of mainland UK but within Europe, please see below for delivery rates by country.
Non mainland UK delivery
- The Scilly Isles, The Isles of Man, The Channel Islands, Scottish Islands, £45
- Scottish Islands postcodes include: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
- Southern Ireland £15
- Northern Ireland £15
- Isles of Wight £15
- Scottish highlands £27
- Scottish highlands postcodes include AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH14-26, PH30, PH31-41, PH49-50.
- Zone 1 £17.00 Belgium, France, Germany, Luxembourg, Netherlands
- Zone 2 £20.00 Austria, Denmark, Liechtenstein
- Zone 2 £51.00 Switzerland
- Zone 3 £28.00 Czech Republic, Italy, Slovakia, Spain
- Zone 4 £35.00 Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
- Zone 5 EU £45.00 Greece, Romania, Bulgaria, Latvia
- Zone 5 NON EU £76.00 Croatia, Lithuania, Serbia, Iceland, Norway
Non-mainland UK prices stated above are per box. Please note that the Traveller and Fintan Stoves are packed in two boxes due to their weight.
A note on Scottish highlands and islands postcodes: we know that some of these postcodes are not technically highlands or islands, but the zones are worked out by our courier and out of our control. If you have an alternative delivery address that is not listed above, we recommend using this instead.
Refunds and returns
If you have cancelled your order with us within the 7 day cooling off period, we will refund you in full within 30 days. However you will be responsible for the return postage to us.
If you have returned a faulty item and would like a refund rather than a replacement, please return the item to us so our Returns Team can confirm the fault. Once the fault has been established you will be refunded for the item and for the return postage. The return postage refund is limited to £9.99 only; if you think it will cost you more than this to send it back to us, please contact us to organise collection.
If you received an item with a mild fault that does not affect its use, we may offer you a partial refund to reflect the damage, so you can keep the item. You are completely within your rights to say no to this and ask for an exchange or full refund.
If you cannot show us the fault prior to returning the item, you will be asked to initially pay the return postage to us. If a fault is found this will then be refunded to you, again only up to the value of £9.99.
If you have received a free gift with the order you are returning, you must also return the free gift.
You will not be entitle to a refund if you accidentally damage the item, misuse it, cause a fault, try to repair it, or use it in a manner for which it was not intended.
If for any reason the item does not match the description listed on our website you are entitled to a full refund.
If for any reason there is a dispute over a fault between you, the customer, and us, Anevay, we would send the item to a third party for inspection.
If you require a refund or replacement it is up to you as the customer to prove you purchased the item from us. If the item was given to you as a gift, we would need to speak to the person who purchased the item from us.
Refunds will be made by the way of purchase, ie credit card, debit card, cash.
As a company it is our intention to honour all the rights you have as a consumer in UK law. Nothing in our terms and conditions should be interpreted in a way which would conflict or restrict those rights.
*Please be aware that on international shipments you will be responsible for any local duties and taxes incurred when the parcel arrives at customs.*