Shipping in the US
Shipping is free on all orders.
We ship all US orders direct from our warehouse in Tennessee. If there is an item out of stock in our warehouse in the US, we will fulfil your order via Fedex from our UK warehouse.
You can expect your order to be delivered within five working days, although this may be extended if we need to ship an item from the UK. We'll always notify you if there's going to be a delay!
Items not available on US website
If there is an item you would like to order that is not available on our US website, contact us by email and we should be able to ship it directly to you from our UK warehouse.
Our full range of stoves and accessories will soon be available to order through anevaystoves.com/us.
Please ensure you provide the correct phone number with your order, so our courier can contact you if there is an issue with your delivery. If you need to change any details of your address or have a query about your order, please contact us as soon as possible.
Refunds and returns
We offer a 30-day cooling off period on all items. This means that you have 30 days once your order has arrived in which you can decide you have changed your mind and would like a refund. The item must be returned to us in the same condition it was delivered in, with the original packaging and tags in place. You, the buyer, will be responsible for the return postage if you a returning a non-faulty item. If you have changed your mind on an item and would like a refund, please contact us to arrange the return.
We don't offer refunds during this period on any item that has been used, lit, cut or altered in any way by you. If you decide to cancel your order and return the item to us, we will refund you in full within 30 days of receiving the item.
If there is a a fault with any item you have received from us, please notify us by email as soon as possible with pictures of the fault wherever possible. We'll need you to confirm your order number and the name of the person who placed the order.
Please return the faulty item to us by arrangement with our Returns team.
If you have cancelled your order with us within the 7 day cooling off period, we will refund you in full within 30 days. However you will be responsible for the return postage to us.
If you have returned a faulty item and would like a refund rather than a replacement, please return the item to us so our Returns Team can confirm the fault. Once the fault has been established you will be refunded for the item and for the return postage. The return postage refund is limited to $20 only; if you think it will cost you more than this to send it back to us, please contact us to organise collection.
If you received an item with a mild fault that does not affect its use, we may offer you a partial refund to reflect the damage, so you can keep the item. You are completely within your rights to say no to this and ask for an exchange or full refund.
If you cannot show us the fault prior to returning the item, you will be asked to initially pay the return postage to us. If a fault is found this will then be refunded to you, again only up to the value of $20.
If you have received a free gift with the order you are returning, you must also return the free gift.
You will not be entitled to a refund if you accidentally damage the item, misuse it, cause a fault, try to repair it, or use it in a manner for which it was not intended.
If for any reason the item does not match the description listed on our website you are entitled to a full refund.
If for any reason there is a dispute over a fault between you, the customer, and us, Anevay, we would send the item to a third party for inspection.
If you require a refund or replacement it is up to you as the customer to prove you purchased the item from us. If the item was given to you as a gift, we would need to speak to the person who purchased the item from us. You can do this by providing an order number or sending us your order confirmation email.
Refunds will be made by the way of purchase, ie credit card, debit card, Paypal or cash.
As a company it is our intention to honour all the rights you have as a consumer under US law. Nothing in our terms and conditions should be interpreted in a way which would conflict or restrict those rights.